At Styled Soles, we take pride in offering premium footwear and apparel that meets our exacting standards. However, we understand that sometimes an item may not meet your expectations. Our returns policy is designed with the same attention to detail as our products, ensuring a seamless experience should you need to return or exchange an item.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Items must be unworn, in original condition with all tags attached
  • Items must be in their original packaging
  • A copy of your order confirmation or receipt must be included

Note: For hygiene reasons, we cannot accept returns on swimwear unless the item arrives defective or not as described. All swimwear returns must have the original hygiene liner intact.

Return Process

Step 1: Initiate Your Return

Email our concierge team at [email protected] with the following information:

Subject: Return Request – Order #[Your Order Number]

Body:
Dear Styled Soles Team,

I would like to request a return for the following item(s) from order #[Your Order Number]:

– [Product Name]
– [Size/Color]
– [Reason for Return]

Please advise on next steps for processing this return.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Within 1-2 business days, our concierge team will email you a Return Merchandise Authorization (RMA) number and detailed return instructions.

Step 3: Package and Ship Your Return

Securely package your item(s) with the RMA number clearly visible on the outside of the package. Ship to:

Styled Soles Returns
1751 Elm Drive
New York, NY 10005
United States

Step 4: Refund Processing

Once we receive and inspect your return (typically within 5 business days of arrival):

  • Refunds will be processed to your original payment method
  • Credit card/PayPal refunds typically appear within 3-5 business days after processing
  • You will receive email confirmation when your refund has been issued

Exchange Process

For exchanges, please follow the same return process above, clearly indicating in your email that you would like an exchange and specifying your desired size/color alternative. We will process your exchange once the original item is received and inspected.

Important: Original shipping fees are non-refundable. For exchanges, customers are responsible for return shipping costs and any additional shipping fees for the new item.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us immediately at [email protected] with photos of the issue. We will arrange for a prepaid return label and expedite your replacement or refund.

International Returns

For our international customers (excluding parts of Asia and certain remote areas):

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • We recommend using a trackable shipping service

Our New York-based concierge team is available to assist with any questions about returns or exchanges at [email protected]. We’re committed to ensuring your Styled Soles experience meets our high standards at every step.