At Styled Soles, we’re committed to delivering premium footwear and apparel with the same care we put into designing them. Below you’ll find answers to our most frequently asked questions about our products, shipping policies, and more.
Product Questions
What types of products does Styled Soles offer?
We specialize in curated wardrobe essentials including:
- Premium footwear: boat shoes, boots, loafers, oxfords, sandals, and sneakers
- Timeless apparel: coats & outerwear, dresses, jumpsuits, pants, shirts, and sweaters
- Seasonless staples: our collections emphasize versatile pieces that transition effortlessly
How do I choose the right size?
Our products follow standard US sizing. For footwear, we recommend consulting our detailed size charts (available on each product page) and considering:
- For dress shoes (oxfords, loafers): these typically run true to size
- For boots: consider going half-size up for thicker socks
- For clothing: refer to garment-specific measurements
Are your products suitable for all seasons?
Absolutely. Seasonless versatility is a core principle of our collections. Our cashmere sweaters, all-season coats, and transitional footwear are designed for year-round wear with proper care.
Shipping & Delivery
Where does Styled Soles ship?
We ship worldwide except to certain remote areas and parts of Asia. Our New York-based team coordinates with global logistics partners to ensure reliable delivery.
What are my shipping options?
We offer two premium shipping methods:
- Express Courier Service ($12.95 USD): 10-15 business days via DHL/FedEx (recommended for time-sensitive orders)
- Complimentary Standard Shipping (Free on orders over $50): 15-25 business days via EMS
How can I track my order?
You’ll receive detailed shipment notifications via email with real-time tracking information. For urgent inquiries, our concierge team can provide updates at [email protected].
Are there any import duties?
We strategically select carriers to minimize international fees, but some destinations may assess customs charges. These are the responsibility of the recipient and vary by country.
Returns & Exchanges
What is your return policy?
We accept returns of unworn merchandise within 15 days of delivery:
- Items must be in original condition with tags attached
- Original packaging is required for footwear and outerwear
- Returns are processed at our New York center
How do I initiate a return?
Please contact our concierge team at [email protected] with your order details. We’ll provide return instructions and a pre-paid label when applicable.
What about emergency replacements?
For urgent situations (like incorrect sizing on special occasion wear), we may waive Express shipping fees. Contact us immediately at [email protected] for assistance.
Payment & Accounts
What payment methods do you accept?
We accept all major credit cards: Visa, MasterCard, JCB, as well as PayPal for secure checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store full payment details on our servers.
Do you offer gift cards or store credit?
Currently we don’t offer gift cards, but we’re happy to assist with special gift arrangements via [email protected].
Additional Assistance
How can I contact customer service?
Our New York-based concierge team provides personalized service via email at [email protected]. We typically respond within 24 hours.
Where is Styled Soles located?
Our headquarters and returns center are at:
1751 Elm Drive, New York, US 10005
(Please note this is not a retail location)
1751 Elm Drive, New York, US 10005
(Please note this is not a retail location)
Do you offer styling advice?
Yes! Our style experts can recommend complete outfits or seasonal pairings. Email us with your wardrobe needs at [email protected].
For questions not covered here, please don’t hesitate to contact our concierge team. At Styled Soles, we deliver more than products – we deliver confidence in every step.